our customers ask before grabbing their own GOODVIBESUMMER goodies.
Need Help?
Still have questions?
Don’t hesitate to contact us via our contact form below!
FAQs
Payments
✨ What payment methods do you accept?
We accept major credit cards, including MasterCard, Visa, and American Express. You can also pay using PayPal. When selecting PayPal at checkout, you will be redirected to the PayPal website to complete your payment securely before returning to our store.
✨ Where is my refund?
We aim to process refunds within four working days of receiving a returned item. However, your bank may take up to 10 working days to process the refund back into your account. Please allow up to 14 working days after returning your item before reaching out to us about your refund.
Since international orders are non-refundable for change of mind or order mistakes, refunds are only issued for defective or incorrectly shipped products. Once your refund has been processed, we will notify you via email.
We accept major credit cards, including MasterCard, Visa, and American Express. You can also pay using PayPal. When selecting PayPal at checkout, you will be redirected to the PayPal website to complete your payment securely before returning to our store.
✨ Where is my refund?
We aim to process refunds within four working days of receiving a returned item. However, your bank may take up to 10 working days to process the refund back into your account. Please allow up to 14 working days after returning your item before reaching out to us about your refund.
Since international orders are non-refundable for change of mind or order mistakes, refunds are only issued for defective or incorrectly shipped products. Once your refund has been processed, we will notify you via email.
My Order
✨ Can I place an order without creating an account?
Yes, you can place an order as a guest without creating an account. However, we recommend creating an account if you’d like to track your order history, save your shopping cart items, and make future checkouts faster. Creating an account is quick and easy!
✨ Where is my order confirmation?
Order confirmations are automatically sent to your email after purchase. If you haven’t received a confirmation within 24 hours, please check your spam or junk folder. If you still can’t find it, contact us at support@goodvibesummer.store, and we’ll be happy to assist you.
✨ Why has my order been cancelled?
We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.
✨ Where can I find my order number?
Your order number can be found in your order confirmation email. Please provide this number when contacting our customer service team for assistance.
✨ How do I cancel my order?
Since we begin processing orders quickly, cancellations can only be made within a short window. If you need to cancel your order, please contact us immediately at support@goodvibesummer.store. If your order has already been processed and shipped, cancellation will no longer be possible, but you can refer to our return policy if applicable.
✨ Can I change my address?
If you need to update your shipping address, please contact us at support@goodvibesummer.store as soon as possible. We can update the address only if your order has not yet been dispatched. Once an order is shipped, we are unable to make changes, as it will be in the hands of the courier.
Yes, you can place an order as a guest without creating an account. However, we recommend creating an account if you’d like to track your order history, save your shopping cart items, and make future checkouts faster. Creating an account is quick and easy!
✨ Where is my order confirmation?
Order confirmations are automatically sent to your email after purchase. If you haven’t received a confirmation within 24 hours, please check your spam or junk folder. If you still can’t find it, contact us at support@goodvibesummer.store, and we’ll be happy to assist you.
✨ Why has my order been cancelled?
We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.
✨ Where can I find my order number?
Your order number can be found in your order confirmation email. Please provide this number when contacting our customer service team for assistance.
✨ How do I cancel my order?
Since we begin processing orders quickly, cancellations can only be made within a short window. If you need to cancel your order, please contact us immediately at support@goodvibesummer.store. If your order has already been processed and shipped, cancellation will no longer be possible, but you can refer to our return policy if applicable.
✨ Can I change my address?
If you need to update your shipping address, please contact us at support@goodvibesummer.store as soon as possible. We can update the address only if your order has not yet been dispatched. Once an order is shipped, we are unable to make changes, as it will be in the hands of the courier.
Shipping
✨ How much is shipping?
We offer international shipping with the following rates:
If the total payment amount after all discounts is under $107, a flat shipping fee of $5.3 applies.
If the total payment amount after all discounts is $107 or more, FREE shipping is applied.
The final shipping cost will be displayed at checkout.
✨ How long before my order is shipped?
Orders are shipped from South Korea, with dispatch processing commencing every Monday, Wednesday, and Friday (KST).
The average international shipping timeframe is 7–14 days, depending on the destination country. However, actual delivery times may vary due to factors such as the efficiency and policies of the local shipping carrier.
Additionally, unforeseen circumstances, including regional regulations and external factors beyond our control, may result in shipping delays in certain countries or regions.
✨ What countries do you ship to?
We currently ship to the following countries:
North America
United States, Canada, Mexico
Europe
United Kingdom, France, Germany, Spain, Netherlands, Sweden, Italy, Poland, Austria, Belgium, Denmark, Finland
Asia & Oceania
Singapore, Hong Kong SAR, Japan, Indonesia, Thailand, Vietnam, Macao SAR, Malaysia, Philippines, India, Taiwan, Australia
Middle East & South America
Saudi Arabia, Russia, China, Chile, Brazil
Some shipping destinations may be subject to change due to local regulations. If delivery to your location is unavailable, we will notify you and provide assistance with a refund or alternative shipping arrangements.
✨ Will I be charged customs on international orders?
All orders are shipped directly from our warehouse. Customers are responsible for any customs duties or taxes upon delivery, as these charges are determined by the destination country.
If a package is refused due to customs fees, it will be returned to us. Return shipping costs will be deducted from any applicable refund, and if re-shipping is required, the buyer must cover the additional shipping fee.
For further inquiries regarding customs and duties, please contact your local customs office.
We offer international shipping with the following rates:
If the total payment amount after all discounts is under $107, a flat shipping fee of $5.3 applies.
If the total payment amount after all discounts is $107 or more, FREE shipping is applied.
The final shipping cost will be displayed at checkout.
✨ How long before my order is shipped?
Orders are shipped from South Korea, with dispatch processing commencing every Monday, Wednesday, and Friday (KST).
The average international shipping timeframe is 7–14 days, depending on the destination country. However, actual delivery times may vary due to factors such as the efficiency and policies of the local shipping carrier.
Additionally, unforeseen circumstances, including regional regulations and external factors beyond our control, may result in shipping delays in certain countries or regions.
✨ What countries do you ship to?
We currently ship to the following countries:
North America
United States, Canada, Mexico
Europe
United Kingdom, France, Germany, Spain, Netherlands, Sweden, Italy, Poland, Austria, Belgium, Denmark, Finland
Asia & Oceania
Singapore, Hong Kong SAR, Japan, Indonesia, Thailand, Vietnam, Macao SAR, Malaysia, Philippines, India, Taiwan, Australia
Middle East & South America
Saudi Arabia, Russia, China, Chile, Brazil
Some shipping destinations may be subject to change due to local regulations. If delivery to your location is unavailable, we will notify you and provide assistance with a refund or alternative shipping arrangements.
✨ Will I be charged customs on international orders?
All orders are shipped directly from our warehouse. Customers are responsible for any customs duties or taxes upon delivery, as these charges are determined by the destination country.
If a package is refused due to customs fees, it will be returned to us. Return shipping costs will be deducted from any applicable refund, and if re-shipping is required, the buyer must cover the additional shipping fee.
For further inquiries regarding customs and duties, please contact your local customs office.
Returns
✨ What is your return policy?
At GOODVIBESUMMER, we want you to be happy with your purchase. We will cover re-delivery costs in the event of a defective product or incorrect delivery. Your satisfaction is our priority, and we strive to ensure you receive your order in perfect condition.
- Return Address: 701ho, 174, Wonmi-ro, Wonmi-gu, Bucheon-si, Gyeonggi-do, Republic of Korea / +82-10-5492-2064
However, due to the nature of international shipping, we do not accept returns for change of mind or order mistakes.
Return conditions:
- Returns must be reported within 14 days of delivery.
- The item must be unused, in its original packaging, and in the same condition as received.
- If an exchange is needed due to an incorrect or defective item, we will cover the re-delivery cost.
- If the return is accepted, we will provide return instructions.
For return requests, please email us at support@goodvibesummer.store with your order number and photos of the issue.
✨ Can I exchange my order for another theme?
Exchanges are only available for defective or incorrectly shipped items. If you receive the wrong item or a damaged product, please contact us within 14 days of delivery, and we will arrange an exchange at no extra cost.
✨ My order has arrived but it’s not as I expected. What can I do?
In the rare event that your order is incorrect or damaged, please take clear photos of the issue and email our customer service team at support@goodvibesummer.store within 14 days of delivery. We will respond within 2 working days to assist you.
If the product was correctly delivered but is not what you expected, we are unable to accept returns due to international shipping policies.
✨ I have not received my package. What should I do?
If you have not received your package, it may be due to one of the following reasons:
Recipient unavailable at the time of delivery:
If no authorized recipient was available when the delivery attempt was made, the courier may leave a notice or hold the package at a local facility. In such cases, you may need to visit the designated post office or delivery center to collect your package.
Incomplete or incorrect shipping address:
If the shipping address provided was incomplete or incorrect, the package may not be successfully delivered and could be returned to us. Once we receive the returned package, we will review the situation and inform you of the available options, such as reshipment or refund. Please note that additional shipping fees may apply for reshipment.
For further assistance, please contact us at support@goodvibesummer.store with your order number.
At GOODVIBESUMMER, we want you to be happy with your purchase. We will cover re-delivery costs in the event of a defective product or incorrect delivery. Your satisfaction is our priority, and we strive to ensure you receive your order in perfect condition.
- Return Address: 701ho, 174, Wonmi-ro, Wonmi-gu, Bucheon-si, Gyeonggi-do, Republic of Korea / +82-10-5492-2064
However, due to the nature of international shipping, we do not accept returns for change of mind or order mistakes.
Return conditions:
- Returns must be reported within 14 days of delivery.
- The item must be unused, in its original packaging, and in the same condition as received.
- If an exchange is needed due to an incorrect or defective item, we will cover the re-delivery cost.
- If the return is accepted, we will provide return instructions.
For return requests, please email us at support@goodvibesummer.store with your order number and photos of the issue.
✨ Can I exchange my order for another theme?
Exchanges are only available for defective or incorrectly shipped items. If you receive the wrong item or a damaged product, please contact us within 14 days of delivery, and we will arrange an exchange at no extra cost.
✨ My order has arrived but it’s not as I expected. What can I do?
In the rare event that your order is incorrect or damaged, please take clear photos of the issue and email our customer service team at support@goodvibesummer.store within 14 days of delivery. We will respond within 2 working days to assist you.
If the product was correctly delivered but is not what you expected, we are unable to accept returns due to international shipping policies.
✨ I have not received my package. What should I do?
If you have not received your package, it may be due to one of the following reasons:
Recipient unavailable at the time of delivery:
If no authorized recipient was available when the delivery attempt was made, the courier may leave a notice or hold the package at a local facility. In such cases, you may need to visit the designated post office or delivery center to collect your package.
Incomplete or incorrect shipping address:
If the shipping address provided was incomplete or incorrect, the package may not be successfully delivered and could be returned to us. Once we receive the returned package, we will review the situation and inform you of the available options, such as reshipment or refund. Please note that additional shipping fees may apply for reshipment.
For further assistance, please contact us at support@goodvibesummer.store with your order number.
Other
✨ What if my question isn't here?
If you feel like your question hasn't been answered, please feel free to contact us and we will be happy to help!
📧 Email: support@goodvibesummer.store
If you feel like your question hasn't been answered, please feel free to contact us and we will be happy to help!
📧 Email: support@goodvibesummer.store